Terms & Conditions & Commercial Policies

These Terms & Conditions govern the provision of remote ECU/ECM calibration, technical file modifications, and software engineering support ("Services") by AutoCode Calibrations, an independent commercial business operated by Syed Haneef M as a sole proprietorship based in Tamil Nadu, India ("we", "us", "our").

• Scope: We provide remote modification, calibration, and analysis of ECU/ECM software files ("Deliverables"). We do not provide physical mechanical services, hardware, or diagnostic tools.
• Agreed Delivery Channels: Services and final modified files are supplied strictly in digital format via electronic mail from our official address (files@autocodecalibrations.com / autocodecalibrations@gmail.com), via our verified official WhatsApp Business number (+91 91590 90411), or via secure cloud download link.
• Confirmation of Delivery: Delivery is deemed full, complete, and legally received the moment the Deliverable or download link is transmitted to your provided email address or WhatsApp account (indicated by a successful outbound transmission log or WhatsApp delivery receipt).
• Download Responsibility: You are solely responsible for downloading, verifying the integrity of, and securely archiving the file immediately upon receipt. We are not liable for files lost due to client-side data loss, expired third-party links, or unmonitored communication channels.

As the trade professional handling the vehicle/equipment, you agree and warrant that:

• Authority: You have the legal right and owner’s permission to modify the software of the specific vehicle/equipment.
• Accurate Information: All details provided (hardware condition, requested modifications, ECU part numbers) are accurate.
• Hardware Health: The vehicle/equipment is in good mechanical condition. You acknowledge that software calibration can expose underlying mechanical weaknesses.
• Tool Quality: You are using professional, genuine, and reliable reading/writing tools (master/slave). We are strictly not responsible for ECU failures, "bricking," or communication errors caused by clone tools, voltage drops, or user error during the flashing process.

• You retain ownership of the original file submitted to us.
• We (or our technical suppliers) retain all intellectual property rights to the methods, logic, and modifications contained in the Deliverable.
• We grant you a non-exclusive, non-transferable license to apply the Deliverable to the single specific vehicle/ECU for which it was purchased. You may not extract, copy, resell, or distribute our Deliverables.

Certain calibrations (e.g., DPF, EGR, AdBlue, or catalytic converter modifications) may make a vehicle illegal for use on public roads in your jurisdiction.

To the maximum extent permitted by applicable law:

• No Consequential Loss: We shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, loss of business, vehicle downtime, recovery costs, or hardware replacement costs.
• Liability Cap: Our total cumulative liability for any claim arising out of or relating to a specific service or Deliverable shall not exceed the total amount paid by you for that specific file service.
• Disclaimer: We provide digital files "as is" based on your instructions. We make no guarantees regarding specific horsepower gains, fuel economy metrics, or hardware longevity, as these depend heavily on vehicle condition and external variables.

You agree to indemnify and hold harmless AutoCode Calibrations, its owner, and suppliers from any claims, damages, liabilities, and expenses (including legal fees) arising from your breach of these terms, your use of non-genuine tools, your misdiagnosis of hardware faults, or your violation of applicable vehicle regulations.

1. Cancellations & Refunds Before Work Commences

If you request a cancellation after payment but before we (or our suppliers) have begun analyzing or modifying the file, we will issue a full refund, minus any non-refundable transaction fees levied by the payment processor.

2. Cancellations & Refunds After Work Commences

• Once work has begun, technical time and supplier costs are incurred. If you cancel a job while it is in progress, no refund will be provided.
• Digital Irrevocability via WhatsApp/Email: Because calibration files delivered via email or WhatsApp cannot be recalled, returned, or unread once transmitted, all sales of delivered digital files are final. Transmission of the file or download link to your designated email or WhatsApp contact constitutes total fulfillment of the paid scope of work. We do not offer refunds for change-of-mind, customer misdiagnosis of a hardware issue, or if the end-customer decides they no longer want the modification.

3. Technically Undeliverable Services

• If, after accepting payment, we discover the requested modification is technically impossible due to software limitations not apparent prior to payment, we will issue a full refund or provide a credit to your account.
• Exception: If the service fails because you provided a corrupted original read, incorrect ECU details, or used incompatible/clone tools, you are not entitled to a refund.

We stand by the quality of our work. If a Deliverable does not perform according to the originally agreed-upon quotation, we offer revisions under the following conditions:

• All work operates on an advance-payment basis. Work will not commence until funds are cleared in our designated account, unless a prior written credit agreement is in place.
• Quotations are valid for 14 days and are provided in USD, EUR, GBP, ZAR, or INR as specified in your quotation. You are responsible for all currency conversion fees and local taxes applicable in your jurisdiction.

2. Disputes and Chargebacks

We operate a fair revision and support process.